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CURRENT OPENING: Inside Sales Agent

SUMMARY
David Roybal & Associates at Keller Williams Realty believes in empowering others to create their perfect life by providing residential real estate solutions and welcomes an Inside Sales Agent to be a part of this focus and initiative. The Inside Sales Agent should be a team player, willing to work and thrive in an energetic, creative and fun environment. Our team provides all training necessary to successfully perform in the Inside Sales Agent position. This individual will be expected to adhere to the company standards, procedures and performance benchmarks for this position. A committed and punctual individual will help us generate and produce a continual stream of contacts and leads through persistent and professional phone communications. The Inside Sales Agent will have opportunities to grow with the team in an environment that is respectful to the balance of work life and home life. Supporting the team and collaborating for our client’s best interest are critical roles of the Inside Sales Agent. The Inside Sales Agent will prospect for and acquire new clients on a daily basis from various outbound lead sources provided by David Roybal & Associates. A qualified individual in this position will assist in all aspects of the process of prospecting, cultivating, setting appointments and managing leads in our contact management database system. Attention to detail is vitally important in this position due to the critical task of obtaining information about buyer/seller leads. The Inside Sales Agent will also schedule appointments with qualified leads for the Listing and/or Buyer Specialists. The Inside Sales Agent position will require an individual who is diligent, driven, determined, accountable, and confident with a “can do” and “no fear” attitude. The Inside Sales Agent must be a good problem solver who can withstand and accept rejection while remaining excited about the challenges of the real estate business. Our team of passionate experts and leaders on the team and at Keller Williams take pride in leading by example. We believe in inspiring others through training, coaching, and education. The Inside Sales Agent must be open-minded and willing to enthusiastically and continually seek knowledge, learning more about the business to position themselves for future opportunities and superior client service. The Inside Sales Agent will be expected to uphold the respected reputation of David Roybal & Associates in everyday activities. The Inside Sales Agent should operate with integrity and do the right thing, no matter the cost, showing consistent professionalism in every interaction. The Inside Sales Agent will be responsible for daily communication with clients, prospects and general contacts. Each relationship will be treated in a respectful manner, with the end goal of continually proving our reliability and solid results. The Inside Sales Agent will understand that it takes consistent, nurturing communication to continually build the business – positive customer service skills and phone etiquette are a must due to daily phone contact with clients. David Roybal & Associates expects all employees to adhere to and honor the company core values. We believe in a long-term vision and expect individuals to work together as a cohesive team. Teamwork is a must – there is no tolerance for negativity, gossip and lack of cooperation.

 

KEY FUNCTIONS SERVED & ACCOUNTABILITIES

Operations/Sales Support
•Lead Generation
•Dialer Operation
•Develop “Nurtures”
•Set Appointments based on goals set
•Prequalifying Buyers & Sellers

Other duties and responsibilities as management deems necessary
•Additional training and/or required reading to help the position remain knowledgeable as needed.
•Attending trade show, seminar or training sessions per company requests to keep informed about changes
in our market and/or industry operations.
•Actively seek connections with potential clients and leads.
•Support office administration when needed and requested.

*Note: The above statements describe the general nature and level of work being performed by individuals
assigned to this classification. This is not intended to be an exhaustive list of all responsibilities, tasks and
duties required of personnel so classified.

PREFERRED SKILLS, EDUCATION, AND EXPERIENCE
•Must be self-motivated, possess strong organizational and communication skills.
•The ability to read and write at a high school or above average level is needed as this position directly
relates to data entry, gathering information, as well as response to client requests and written
paperwork.
•Experience communicating effectively with peers, superiors, customers, and vendors in written and
verbal form preferred but not required.
•Must possess the ability to memorize, practice and internalize scripts
•Must be able to block out distractions and listen intently to the conversation that is occurring
•Must have a desire to create a sense of comfort and familiarity with leads/clients and build rapport with
contacts
•Must possess excellent organizational and time management skills
•The ability to remain organized, systematic, and detail-oriented even in pressure situations is a must
•Prior success in a results-oriented environment preferred, but not necessary
•Basic understanding of computers and navigating the Internet is required
•A positive attitude and desire to grow in a career, develop skills and seize opportunities is vital to the
success of the position
•Must have a strong phone voice and professional phone and customer service etiquette

PHYSICAL DEMAND AND WORK ENVIRONMENT
Working conditions are normal for an office environment. Optimal hearing is required, as much of the
position requires verbal and listening skills. Sitting for long periods of time is required, however, the
company is open to adaptations for standing stations, etc. Consistent, yet flexible work hours may be
arranged with permission from the company owners.